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OTEM LLC — Frequently Asked Questions

1. What does OTEM LLC do?
   OTEM sets up and manages AI website chatbots that answer customer questions, collect inquiries, and help visitors take the next step.

2. How can an AI chatbot help my business?
   It can answer common questions while your team is busy or unavailable, collect contact details, and guide visitors toward an appointment, quote request, or conversation with your team.

3. How does the chatbot learn about my business?
   We configure it using information you provide, such as your website, services, FAQs, pricing, policies, and approved documents. Its answers are tailored to your business.

4. Can I see a demo for my website?
   Yes. Share your website address and request a free demo to see how an assistant could answer questions about your business.

5. Do I need to rebuild my website?
   Usually, no. The chatbot is added to your existing website. We check compatibility and installation requirements before setup.

6. What does OTEM handle during setup?
   We prepare the business information, customize the assistant, configure the conversation and lead-capture process, and test it before launch.

7. Can the chatbot capture and qualify leads?
   Yes. It can collect contact details and ask questions about a visitor’s needs, helping your team understand the inquiry before following up.

8. Can it book appointments or provide quotes?
   It can guide visitors to a booking page, collect appointment requests, or gather information for a quote. Direct booking and automated quotes depend on your systems and the agreed setup.

9. Can it connect to my CRM or other business tools?
   Integration options depend on the tools you use and the selected configuration. We confirm compatibility and scope before promising a connection.

10. Can customers still speak with a person?
    Yes. We can configure the assistant to direct visitors to your team or collect a request for follow-up. Live handoff depends on the available integration and your team’s availability.

11. Can I customize its appearance and tone?
    Yes. We can tailor the assistant’s appearance, welcome message, tone, and conversation flow to match your brand.

12. Does it support multiple languages?
    Multilingual configuration is available through the underlying platform. We confirm and test the languages included in your setup.

13. Does it work outside business hours?
    The assistant can answer questions and collect inquiries around the clock. Your team can follow up during business hours.

14. What happens if it cannot answer a question?
    We configure it to acknowledge uncertainty and guide the visitor toward your team. Unanswered questions can also help identify information that should be added.

15. Can we update it when our business changes?
    Yes. Services, pricing, policies, and other business information can be updated so the assistant reflects your current offerings.

16. Does OTEM provide ongoing support?
    OTEM offers ongoing support and optimization. The update schedule, monitoring, and support scope depend on your service plan.

17. How much does it cost?
    Plans start at $40 per month (Starter), with Growth at $100 per month and Enterprise at $2,500 per month. Check the pricing page for current inclusions and terms, or contact OTEM to discuss your requirements.

18. Is there a free trial?
    Yes. The 7-day free demo needs no credit card and no account, just your website address. Paid plans also include a free trial: 14 days for Starter and Growth, 30 days for Enterprise.

19. How is customer information handled?
    Data handling depends on the platform and configured integrations. Contact OTEM for details about storage, retention, access, and deletion before sharing sensitive information.

20. Is OTEM the same company as B24U?
    No. OTEM provides configuration, implementation, and support using B24U technology.

21. How do I get started?
    Send us your website address and tell us your main goal—answering questions, capturing leads, or handling appointment and quote inquiries. We’ll help you choose the next step.